ADVA SVC-BRONZE-RR, SERVICE CONTRACT, 1 YEAR
8X5 TAC VIA CUSTOMER PORTAL, ADVA 30 DAY BUSINESS DAY REPAIR OR REPLACEMENT
ADVA CUSTOMER SUPPORT MAINTENANCE SERVICE INCLUDES:
• REMOTE MAINTENANCE BASED ON AN ANNUAL SERVICE TERM.
• TECHNICAL SUPPORT FOR SYSTEMS COVERED UNDER THE PROGRAM.
• 8X5 LOCAL BUSINESS HOUR BASIC SUPPORT VIA WEB PORTAL (PSTCET)
• ACCESS TO MAJOR RELEASE AND MINOR RELEASE SOFTWARE UPDATES
• ACCESS TO MAINTENANCE RELEASE SOFTWARE UPDATES (E.G. BUG FIXES, PATCHES)
• ONLINE ACCESS TO ADVA GLOBAL TECHNICAL SUPPORT PORTAL WHICH INCLUDES CASE MANAGEMENT, WARNINGS, BULLETINS AND ALERTS
